CampusCloud Customer Service

Building Campus Community Relationships Like a Pro

Understand and support your community like never before with resero CampusCloud Customer Management. CampusCloud integrates with your institutional SIS so your customer information is always up-to-date, and with simple, intuitive yet powerful tools you can tailor the user experience and create promotions that leverage your data for a custom and elegant retail experience and improved student success.

Manage Customers In-Store & Online

With a unified database, manage your customer’s in-store and online purchases in a single location; online transactions can seamlessly be returned in-store with no hassle or cross-referencing between disparate systems. As customers are automatically imported from your SIS, an online profile is pre-populated ready for them to easily activate and begin purchasing online. Course enrollment information is likewise imported for a one-stop-shop to view and purchase all adopted materials using just an ID number.

Give Customers a Reason to Come Back

Grow your customer’s loyalty with our powerful promotions engine. The customizable promotions creation process supports couponing and automatic sales in-store and online – together or separate. Easily add “bounce-back” coupons to your customizable receipts to promote return customers and increase your top-line. Mix and match discount triggers to make your wildest promotions dreams come true.

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Features

Customer Service Features

  • Integration with campus systems such as Banner, Colleague, Jenzabar, Workday, PeopleSoft, PowerCampus, and more
  • Automated uploading and updating of students, faculty, staff, alumni, and departments
  • Lifetime history of your relationship with that customer
  • All interactions reviewed and receipts reprinted at any time
  • Expedited workflows and time-saving interface tools
  • Secure data storage on Amazon Web Services (AWS)-hosted cloud-based server/data center
  • Account groups for automatic discounting, promotions, access to credit accounts, tax-exemptions, and much more
  • Easily created custom target groups for specific sales or promotions
  • Integrated enrollment information for personalized course materials lists
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Other Services

Explore CampusCloud

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Point of Sale

The engine for student success.

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Course Materials

Don't just order Course Materials, manage them with CampusCloud's Course Materials module.

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eCommerce

Managing your online store shouldn't be a hassle.

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Payments

Resources seamlessly available when and where you need them.

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Customer Service

Building campus community relationships like a pro.

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Product Management

Inventory and order management made simple.

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Reports/BI

Have the data to make the right decisions for your store.

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Multi-Store

A scalable solution to your campus store operations.

Keep Your Campus Safe with Resero SmartLockers

Safely coordinate package pickup when it's convenient for your students.

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